Scripted Talk

Taylorism, also known as scientific management, is a theory of management that analyzes and synthesizes workflows, improving labor productivity. Frederick W. Taylor was "the originator and foremost proponent of taylorism." He advocated a strict separation between thinking and doing, and was able to cut down unnecessary body movements. This made the working force much quicker in carrying out actions, thus saving manager's time and bringing them in more money.
Scripted talk fits into this type of management because it cuts down unnecessary words, allowing the flow of labor to quicken. For example, when eliminating full sentences and only speaking in phrases or short questions, a drive thru at McDonalds is able to move quicker, thus bringing more cars in throughout the day. It is for this reason thatso many businesses organize their companies in this fashion, making their employees use 'scripted talk'. It saves time and money, and that is every employer's dream.
In my opinion, and from my personal experience as a employee at Skyline's drive thru, I feel that scripted talk does improve the rate at which cars come through, thus making skyline more money. After using scripted talk so much, it got to the point where after a while I was able to rattle off questions or read back an order with no hesitation at all. This, however, can also be a negative, in that the employee has to know how to be quick, efficient, and polite all at the same time. Overall, I believe that scripted talk is very beneficial to employers in the working force.